Step 1: Navigate to Your Admin Dashboard
If your home page is not your Admin Dashboard, click on the drop down box at the bottom of the screen next to “Viewing Dashboard For” to view a list of organizations that you are an administrator for. Click on the name of your organization you’d like to access.
Step 2: Navigate to Your Donations Table
Click on “Reports” and then from the dropdown, "Donations," while in your Admin Dashboard to be taken to your organization’s donation records and information.
Step 3: Edit or Remove the Comment
From the "Reports" page, you'll see a small pencil icon on the row for the donation you wish to edit.
Note: You cannot edit offline donations that were generated from a match.
Once you click on that icon, you'll have the opportunity to make changes to the message or comment or even remove it all together.
To edit the message or comment, make the changes in the text box that shows the message.
To remove a message or comment, remove anything that may be in the "Donor's Message" box.
To add a message or comment, add the desired message to the "Donor's Message" box.
Once you've made your changes, just click "Save" and the donation will reflect them.
Note: If you have any questions, feel free to reach out to our customer success team via the blue chat bubble on the bottom right of the screen, or send us an email at customersuccess@givegab.com.