Step 1: Check your browser and device
Due to our strict security standards, Internet Explorer and other browsers that are less frequently updated or maintained such as Safari, Edge, and Netscape, can sometimes lead to display or loading issues.
When troubleshooting issues with making your donation, we first recommend checking your browser, and using Chrome or Firefox to make your contribution as these browsers are more frequently updated and are more compatible with the security measures in place on our platform. Once you switch to an updated browser, retry making your donation. If you are already using a preferred browser, and not using an Android device, read on to continue troubleshooting.
As mentioned above, there are known issues with Android devices. If you are utilizing an Android device and running into a donation error, we recommend switching to a desktop computer, or other, non-Android, mobile device, and retrying your donation.
Step 2: Identify the error
Below are descriptions of the most common errors that you may run into while donating. On the right are our top troubleshooting tips.
My zip code (or postal code) is incorrect
My CVC code was rejected
My card was declined, but I received no specific error message
The form won't accept my phone number
I'm donating from outside the United States, and I can't format my postal code correctly
I only received one receipt or donation confirmation, but multiple charges are appearing on my card statement
I want to donate via ACH with my bank account, but my bank is not listed
I donated but did not receive a receipt
Step 3: Reach out to Support
If you have utilized the above troubleshooting tips, and continue to run into errors, please reach out to our support team via chat or email (email@example.com). Our chat bubble reflects our team's support hours, availability, and estimated reply times. If our team is offline at the time you reach out, we will respond the next business day. We look forward to helping you support your favorite organizations!