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Why is additional personal information required in order to continue accepting donations?
Why is additional personal information required in order to continue accepting donations?

Learn about the new verification requirements needed to continue fundraising on GiveGab

Jessica Sinatra avatar
Written by Jessica Sinatra
Updated over a week ago

Recently, new verification requirements were passed in the United States by financial regulators that enforce Know Your Customer (KYC) rules. This additional information is required to help create a safer and more secure financial ecosystem by helping prevent crimes like money laundering, fraud, and tax evasion. Because these requirements come from financial regulators, such as governmental entities and card networks, any platform that accepts online payments will need to comply.

In order to comply, organizations on GiveGab that have previously been verified to receive donations on GiveGab may need to provide additional information to maintain their verification status.

Step 1: Navigate to Your Admin Dashboard

Click next to "Viewing Dashboard For" in the middle and very bottom of the page to toggle between Dashboards. Then select the organization name of the profile you're looking to access at this time from the options.

Step 2: Navigate to your Bank Account & Verification section

To determine what additional information is required to maintain your ability to fundraise on GiveGab, click the "Manage Organization" tab to expand the options and select “Bank Account & Verification".

Step 3: Review and Update the Required Information

Click the blue button labeled "Update Required Information" to access your organization’s information via a form hosted by Stripe. This secure form is how you will view and update the required information.

GiveGab partners with Stripe, a PCI Level 1 compliant payment processor, which is the highest level of compliance available, to ensure that the collection of information is completely safe and secure.

If you have questions or concerns about this process please contact our customer support team via the blue chat bubble or

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