Step 1: Navigate to your Admin Dashboard

If your home page is not your Admin Dashboard, click on the drop down box at the bottom of the screen next to “Viewing Dashboard For” to view a list of organizations that you are an administrator for. Click on the name of your organization you’d like to access.

Step 2: Navigate to your Giving Day Dashboard

From the “Home” tab of your Admin Dashboard on, click on the “Giving Day Title” text within the Giving Day banner highlighted below.

Step 3: Manage Support Areas

From your Giving Day Dashboard, click "Manage Support Areas" along the right-hand side:

Don't see this option? Your giving day may not have this feature. Write in to the blue chat bubble for more details!

Step 4: Add Support Area

Click on the orange "Add Support Area" Button.

Title the support area as you would like it to appear on your Giving Day profile and click "Save."

Step 5: Customize your Support Area

Tell the story of your organization's support area to enhance donor experience and educate supporters on the work that your organization does.

The components of your support area that you can customize include:

a) Title: Your title will serve as the display name of your support area on your Giving Day profile
b) Tagline: Use this part of your profile to write a brief, one-sentence overview of your support area.
c) Video Link: You can choose to include a Youtube or Vimeo link to display a video on your support area's profile.
d) Cover Photo: Just like you can on Facebook or Twitter, you can upload a cover photo to help illustrate the story behind this support area. Your cover photo should be a large, horizontal image, at least 1500 pixels by 500 pixels, but no larger than 5 MB.
e) Story Image: Your story image should be a medium sized, horizontal image, around 500 pixels by 300 pixels, but no larger than 5MB.
The story image will be the image that is shared on social media, so this image should illustrate the story behind your support area just as your cover photo does.
f) Story: Use this section to illustrate the history of your group, goals you’re trying to reach, or current program offerings to give donors more information and encourage them to donate to your organization's support area.
g) Thank You Message: Use this part of the profile to thank your donors for giving to this specific support area.

Step 6: Add Donation Levels

Adding donation levels is a great way to help donors visualize the impact of their gift within your organization. We recommend creating 3-5 donation levels. To add donation levels, navigate to the "Donation Levels" tab, then click on the blue "Add Donation Level" button. 

Once you've clicked that button, you can customize each donation level's dollar amount, description, and image.

Step 7: Add Peer to Peer Fundraisers

Peer to Peer Fundraisers are individual supporters that have their own personal fundraising pages for your support area. To add and manage your fundraisers, click the "Fundraisers" tab. 

In this section, you can add fundraisers, enable fundraisers to sign themselves up, and customize the default story and dollar goal that appears on each fundraiser's profile.

Step 8: Create Matches and Challenges

Similar to your Giving Day profile, you can also create matches and challenges specifically for your support areas. To add a match or challenge, click the "Matching" tab, then select the "Add Match Commitment" button if you'd like to add a match, or the "Add Challenge" button if you'd like to add a challenge.

To learn more about creating matches, check out this support article. To learn more about creating challenges, check out this support article.

Step 9: Review your Support Area

Once you have finished customizing your support area, click the "Support Areas" button in the top navigation bar.

To preview a support area, click the "View" button. To continue customizing a support area, click the "Edit" button. To remove a support area permanently, click the "Delete" button.

The support area will appear on the right hand side of your organization's main profile as shown below:

Questions? Please reach out to the Customer Success team through the blue chat bubble or via email at! We're happy to help!

Did this answer your question?