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How do I resend a donor their donation receipt?

Reproduce a thank you email and donation receipt for anyone who has donated to your organization through GiveGab

Gwendolyn Bobst avatar
Written by Gwendolyn Bobst
Updated over a week ago

Step 1: Navigate to Your Admin Dashboard

If your home page is not your Admin Dashboard, click on the drop down box at the bottom of the screen next to “Viewing Dashboard For” to view a list of organizations that you are an administrator for. Click on the name of your organization you’d like to access.

Step 2: Navigate to Your Donations Page

From the Admin Dashboard, on the right hand side click on the button that says "Reports" then click on "Donations".

Step 3: Resend Donor Receipt

From the donations table, find the donor you'd like to resend the receipt to, and click on the receipt icon in the "Actions" column in the same row as that donor.

When clicking on the receipt icon, you will be prompted to confirm the email address that the receipt was sent to previously OR you may indicate any other email address you would like to send the receipt to. If the donor did not receive their original receipt due to a typo in their email address, now is your opportunity to correct the email address or select a different one it should be sent to. Once you confirm the email address and make any changes, select "Send Receipt."

Once your receipt has been re-sent you should see a confirmation at the top of the page. That receipt will be sent to the email address in the Recipient's Email Address field at the time of the resend.

Note: If you change the recipient's email address when resending a receipt, the email address on the donation record itself will remain unchanged. We recommend keeping track of these instances in your donor management system.

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