When setting up donations for your organization, an organization representative must provide their personal information in order for GiveGab's payment processor, Stripe, to verify them and your organization to accept donations. Once this information is saved and verified, Stripe immediately tokenizes it (strongly encrypts) and securely locks it into place so you are able to accept donations and receive transfers through the GiveGab platform. 

Because the organization representative information is tied to your organization's ability to accept donations through GiveGab, to change it you need to complete the steps outlined by Stripe that will transfer ownership of your organization's Stripe account to a new representative.

Click here to learn how to view your organization's current representative!


To begin the process of updating your organization representative with Stripe, please fill out the following form: 

This form will ask for a letter signed by the Executive Director, President, or CEO on company letterhead that includes the following information:

  • Business name

  • EIN

  • Business Address (including City, State, and Zip Code) (Due to Know Your Customer obligations, P.O. boxes are not an approved address type)

  • Previous representative's name and date of birth (if date of birth is available)

  • New representative's:                                                                                                      - Legal Name
    - Email address
    - Personal phone number
    - Mailing Address (Due to Know Your Customer obligations, P.O. boxes are not an approved address type)
    - Date of birth
    - Last four digits of social security number

Once we have received your letter and have verified the identity of your new representative, your organization's representative will be updated in GiveGab within 3-5 business days. 

Note: Never submit your personal information to GiveGab via email or chat.

Protect your identity by only sending private information via our provided, secure forms.

Questions? Use the blue chat bubble or email customersuccess@givegab.com.

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