Contacting Customer Support
Our Support team is available weekdays (Monday-Friday) from 8 AM-6 PM EST to answer any questions!
Extended Hours during Giving Day "high seasons": 9 AM - 2 AM EST
Spring: mid-February to May 31st
Fall: October 1st - Giving Tuesday
Chat with us
Log into your user account and send us an in-app message.
Click the blue chat bubble in the bottom right corner of the page to send us a question using our in-app messaging tool. This is the quickest way to get in touch with our team!
You can start a conversation by clicking 'Send us a message':
You can reference prior conversations you've had with our team at any time by clicking 'Messages':
Note: You can minimize the chat by clicking the blue arrow under the in-app messenger!
Send us an e-mail!
You can always send our team an e-mail at customersuccess@givegab.com. We recommend including your name and your organization's name when you reach out.
Check our Status Page
Please see our scheduled maintenance, unscheduled maintenance, and any open incidents on our status page.
Looking for information on Support SLA's?
Visit this page on the Bonterra website to learn more.
Questions about your Giving Day?
Please contact your host - their Contact Information is listed in the footer of the live Giving Day website.
For All Other Inquiries...
For all other inquiries, including questions about billing, sales, or account management, please visit our Support page here.